Why AJIOKARTHow it worksFAQsMarket Place FeeSelling Options
Login Register
Dark mode

Terms of Use for Sellers

These terms describe the rules for using AJIOKART seller services, from onboarding and product listings through order fulfilment, payments, integrations, and account closure.

Last updated

Questions? Contact sellers@ajiokart.com.

By creating an account, accessing the seller portal, listing a product, connecting a store, accepting an order, or receiving a payment through AJIOKART, you agree to these Terms of Use, the Privacy Policy, and any channel-specific, product, shipping, payment, or programme terms displayed in the seller portal.

In these terms, “Seller” means the business or person using the seller services, “Buyer” means a customer purchasing a Seller product, “AJIOKART” means the AJIOKART platform and its authorised operators, and “Services” means the seller portal, marketplace, storefront, integration, order, payment, and related services.

If a channel-specific term conflicts with these terms for that channel, the channel-specific term controls for the relevant activity. Mandatory law prevails over any conflicting term.

You must have the legal capacity and authority to enter these terms, operate the business you register, and sell the products you list. You must provide accurate, complete, and current information and keep your account, business, tax, bank, and contact details updated.

You are responsible for all activity under your account and for safeguarding credentials. Do not share credentials, permit unauthorised access, create misleading accounts, or use the Services for a business you are not authorised to represent. Notify AJIOKART promptly of suspected unauthorised access.

AJIOKART may require business, identity, tax, bank, address, brand-authorisation, product, or other documents before activating an account, channel, product, payment method, or withdrawal. You authorise AJIOKART and its service providers to verify information through lawful and reasonable checks.

You must promptly correct rejected, expired, incomplete, or changed information. AJIOKART may pause onboarding, listings, orders, integrations, or payments when verification is incomplete or a material risk is identified.

Seller services may include a branded storefront or supersite, access to the AJIOKART marketplace, and approved WordPress, WooCommerce, Shopify, or other plugins and integrations. Each channel has its own configuration, availability, and operating requirements.

You are responsible for selecting appropriate channels, configuring products and permissions correctly, maintaining connected-store access, and complying with the third-party terms that apply to each integration. AJIOKART is not responsible for a third-party service that is unavailable, changed, or configured incorrectly by the Seller.

You are responsible for every product, image, brand representation, title, description, specification, variant, SKU, MRP, selling price, stock level, HSN or tax classification, packaging detail, shipping detail, and market-channel setting submitted through the Services.

Listings must be accurate, current, lawful, and not misleading. You must have the rights to use all content and marks, comply with product-safety and labelling requirements, honour advertised prices and availability, and remove or correct information that becomes inaccurate.

Do not list counterfeit, unlawful, restricted, unsafe, stolen, infringing, or deceptive products. Do not manipulate search, categories, reviews, rankings, stock, pricing, or product attributes to mislead Buyers or other sellers.

You must monitor and fulfil orders within the timelines and settings shown in the seller portal. You are responsible for confirming orders where required, packaging products safely, providing accurate tracking, handing orders to the selected carrier, and responding to Buyer and support enquiries.

Returns, replacements, refunds, cancellations, shipping charges, pickup arrangements, and seller-protection rules apply as configured in the portal and as required by applicable law. You must not ask a Buyer to cancel or complete a transaction outside the Services to avoid a fee, return, or protection process.

Buyer information made available through an order may be used only for fulfilment, customer support, returns, legal compliance, and other authorised order purposes. You must protect that information and delete or restrict copies when they are no longer needed for those purposes.

You set product prices subject to applicable law, marketplace rules, displayed fee schedules, and any agreed programme terms. AJIOKART may display commission, collection, shipping, cancellation, return, payment, or other charges in the dashboard, pricing pages, order records, or settlement statements.

Taxes, including GST where applicable, are the responsibility of the relevant party under applicable law. You are responsible for correct product tax classification, invoices, records, filings, and any representations made to Buyers. Fees and taxes may be deducted or collected as shown before settlement or withdrawal.

Payments are settled to the verified bank account associated with the seller account, subject to order completion, returns, refunds, chargebacks, disputes, fees, taxes, fraud controls, legal holds, and the payment cycle shown in the portal.

You must keep bank details accurate and notify AJIOKART of any change through the approved verification process. AJIOKART may delay, adjust, or withhold an amount where reasonably necessary to resolve an order issue, recover a valid deduction, comply with law, or protect the platform. Settlement records in the portal are the operational record for the relevant transaction.

You must comply with the Privacy Policy and applicable data-protection law when handling Buyer or other personal information. Use the minimum information necessary, restrict access to authorised personnel, and do not sell, publish, spam, or reuse customer data for unrelated marketing or profiling.

You must use reasonable security controls, report suspected data or account compromise promptly, and cooperate with AJIOKART investigations. AJIOKART may send service, security, order, policy, and account notices to the contact details you provide.

You must not use the Services to commit fraud, evade fees or taxes, launder money, infringe intellectual property, distribute malware, scrape or disrupt the platform, interfere with other sellers, manipulate orders or reviews, send unsolicited communications, or violate applicable law.

You must not upload harmful code, attempt unauthorised access, reverse engineer protected platform components, misuse APIs or integrations, impersonate another business, or publish content that is unlawful, deceptive, discriminatory, or harmful.

You retain ownership of the product content and intellectual property you lawfully provide. By listing content, you grant AJIOKART a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt for display, distribute, and use that content as reasonably necessary to operate, promote, secure, and improve the Services during the period it is used.

AJIOKART and its licensors retain ownership of the platform, software, branding, documentation, and services. Except for the limited rights needed to use the Services, no intellectual-property licence is granted by implication.

AJIOKART will use reasonable efforts to make the Services available, but access may be interrupted for maintenance, upgrades, security, network failures, third-party outages, or circumstances beyond reasonable control. The Services are provided on an “as is” and “as available” basis unless mandatory law provides otherwise.

Seller support may provide operational guidance but does not guarantee a particular business result, sales volume, search position, integration outcome, or payment date where the outcome depends on Buyers, carriers, third parties, verification, or applicable law.

AJIOKART may restrict an account, user, listing, channel, integration, order, payment, or withdrawal where reasonably necessary to investigate a suspected breach, protect Buyers or the platform, comply with law, prevent fraud or loss, or address a security or operational risk.

Either party may end the relationship as permitted by the applicable seller agreement or portal process. On termination, you must stop using the Services, settle outstanding obligations, honour valid orders and legal product obligations, and return or delete customer information as required. Provisions that by their nature should survive, including payment, confidentiality, data protection, intellectual property, disputes, and liability terms, survive termination.

You must maintain accurate business, tax, product, order, shipping, return, and payment records required by applicable law and the Services. AJIOKART may request information or documents reasonably needed to verify compliance, resolve a dispute, process a payment, or meet a legal or platform obligation.

You must cooperate with reasonable compliance reviews and promptly correct a breach. Nothing in these terms prevents AJIOKART from reporting unlawful activity or preserving records where required.

To the extent permitted by applicable law, AJIOKART is not responsible for indirect, incidental, consequential, special, exemplary, or punitive losses, or for loss of profit, revenue, goodwill, data, or business opportunity arising from the Services, except where such exclusion is not permitted by law.

AJIOKART remains responsible for obligations that cannot legally be limited or excluded. The parties will seek to resolve genuine disputes in good faith, but nothing limits a Buyer, Seller, regulator, or other person from exercising rights that cannot be waived.

You agree to indemnify and hold harmless AJIOKART, its operators, service providers, and authorised representatives from claims, losses, penalties, costs, and expenses arising from your products, listings, content, business conduct, tax or regulatory non-compliance, intellectual-property infringement, breach of these terms, or misuse of the Services, except to the extent caused by AJIOKART’s unlawful conduct or breach.

AJIOKART may update these terms to reflect service, business, technology, or legal changes. Material changes will be communicated through the seller portal, email, dashboard notice, or an updated page with a new last-updated date. Continued use after the effective date means acceptance of the updated terms.

If you do not accept a material change, stop using the affected service and close or restrict the relevant account or channel as permitted by the portal. Obligations arising before the change remain subject to the terms in force at the time.

These terms are governed by applicable law in India. Any dispute will be addressed through the applicable legal process and courts having jurisdiction over the relevant business or transaction, to the extent permitted by law.

For questions about these terms, contact the seller support team at sellers@ajiokart.com.

These Terms, account communications, transaction records, and notices may be created, communicated, and retained as electronic records under applicable Indian law, including the Information Technology Act, 2000. Where permitted by law, electronic records and electronic acceptance have the same effect as written records and signatures.

By using the Services, you consent to receive account, order, payment, security, policy, and support communications electronically at your registered contact details and through seller dashboard notices. Keep those details current and review notices promptly.

AJIOKART provides the marketplace, storefront, integration, payment, and related services. Except for obligations AJIOKART expressly assumes, the commercial contract for each sale is between the Seller and Buyer. AJIOKART does not determine the parties’ commercial terms or guarantee a Buyer’s or Seller’s performance.

You remain responsible for product quality, title, descriptions, pricing, availability, delivery, warranties, after-sales support, and lawful performance of every listing and transaction.

If you request account closure, AJIOKART may place the account on hold for the closure period shown in the portal while prior transactions, returns, disputes, payments, tax matters, investigations, and required record-retention obligations are resolved. Deactivation remains subject to outstanding amounts and the applicable portal process.

Where restoration is available, it is handled through AJIOKART’s approved process. You must not create or use another account to bypass a restriction, and obligations that survive closure or termination continue to apply.

You must maintain every licence, permission, tax registration, brand authorisation, and product approval required for the goods or services you list. This includes applicable GSTIN and HSN details, FSSAI requirements, legal metrology and labelling requirements, country-of-origin information, shelf-life rules, and category-specific approvals.

You are responsible for correct tax classification, GST and tax-collection-at-source treatment where applicable, invoices, records, filings, and representations made to Buyers. The portal may collect and remit tax at source as required by applicable law.

You must not list prohibited or restricted products or source, manufacture, market, or sell goods contrary to applicable law, sanctions, exchange-control requirements, or other mandatory rules. Current category rules and seller policies apply in addition to these Terms.

You must dispatch orders within the promised or portal-defined timeline using the shipping method configured for the transaction, provide accurate tracking and after-sales information, and maintain proof of dispatch and delivery where required by applicable law or AJIOKART policy. Required records must be provided on request.

Seller remittance is subject to confirmed delivery, returns, refunds, disputes, chargebacks, fees, taxes, fraud controls, legal holds, and the payment cycle or settlement policy displayed in the portal.

Applicable commission, collection, shipping, fixed-order, cancellation, return, payment, and other fees and taxes are those displayed in the seller portal, pricing pages, order records, or settlement statements. Fee schedules and taxes may change as displayed and notified through the portal.

Issuing a correct and complete invoice and complying with invoice and tax requirements are the Seller’s responsibility. Any assistance provided by AJIOKART to generate an invoice does not transfer that responsibility. Use AJIOKART branding only where expressly authorised.

Payment services are provided by AJIOKART or its service providers under the applicable agreements and portal terms. Available payment methods are subject to provider, category, and portal availability and terms.

You retain ownership of the product content and intellectual property you lawfully provide. By listing content, you grant AJIOKART a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt for display, distribute, promote, secure, and improve the Services using that content for as long as reasonably necessary to operate the relevant service.

You must not copy, reproduce, republish, upload, transmit, or distribute AJIOKART or another seller’s material without the required rights and consent. You may use AJIOKART names or logos only as expressly authorised by AJIOKART or the portal, including any approved invoice or packaging use.

Trademark, copyright, or other intellectual-property concerns may be reported through the seller dashboard support process. AJIOKART may remove or restrict content while a report or compliance review is pending.

AJIOKART may inspect relevant seller records or request reasonable information or third-party verification where permitted and necessary to verify compliance, investigate a concern, or meet a legal or platform obligation. Audit costs are handled under the applicable policy and may be assigned to the Seller where the review identifies a material discrepancy or non-compliance.

AJIOKART may remove content or restrict, suspend, terminate, or refuse access to an account, listing, channel, integration, payment, or withdrawal where reasonably necessary for a breach, failed verification, legal risk, missing documents, fraud, security, or operational protection. Reinstatement is at AJIOKART’s discretion, and unlawful activity may be reported to the appropriate authority.

You must cooperate with reasonable reviews, correct a breach, preserve required records, and remain responsible for content, transactions, and obligations arising before a restriction or closure.

Any seller programme, tier, benefit, rate card, promotional offer, or service feature is subject to the current terms displayed in the seller portal. AJIOKART may revise, add, or withdraw programmes and commercial terms as permitted by these Terms and applicable law, with material changes communicated through the portal or other registered contact channel.

Sellers must comply with the territorial, product, tax, export, import, and other legal restrictions that apply to each transaction and sales channel. The current channel and product terms control where they address a specific territory or transaction.

For questions or grievances, raise an incident through the seller dashboard or contact the seller support team at sellers@ajiokart.com. AJIOKART will acknowledge and address grievances in accordance with applicable law and the information available for the relevant transaction.